FAQs
Who are SOHO Brands?
SOHO Brands is a multibrand online retailer. We specialise in British natural skincare.
Are you an official retailer for the brands you sell?
Yes we are! We work closely with each brand we offer.
Where is SOHO Brands based?
We are based in the chaos of London!
Why should I buy from SOHO Brands instead of the brand directly?
This is a fab question! The main reason is we offer multiple brands instead of one. Every brand we offer compliment each other nicely, meaning you have more options! Plus you save shipping fees too.
How can I contact SOHO Brands?
The best way to contact us is via our email: contact@soho-brands.co.uk
Do you have a physical store or are you online-only?
For now we are online only. This can change in the future but we are still a young brand.
Are payments secure?
Yes, absolutely! We offer built-in security like SSL encryption, PCI compliance, and secure payment gateways. We even offer PayPal which has always been considered very safe.
How long does my order take to arrive?
We have some fantastic courier partners! Please view our shipping policy.
How long is your returns policy?
We offer a very fair returns window. Please take a look at our refund policy.
Has my order been dispatched?
The best way to tell if your order has been dispatched is via our dispatch email. If you haven't got it yet it may be in your junk/spam folder.
How do I track my order?
Once your order has been dispatched you will receive an email containing your tracking number. It's always worth checking your trash/spam folders.
Why hasn't my order arrived?
There are many reasons an order might not have been delivered yet. It's always worth checking the tracking for an update first. If unhelpful please don't hesitate to email us on: contact@soho-brands.co.uk
